Rydges Capricornia Resort Yeppoon Review

by John on June 4, 2009

Took a trip to central Queensland in May 2009, and stayed 4 nights at the Capricornia Resort, Yeppoon, which was originally built by Japanese businessman Yohachiro Iwasaki and now operated under the Rydges Hotel banner.

We chose to stay at Rydges while in Yeppon as we are Prefered Guest Members and could make a review of the hotel for this blog, while also reviewing the cruise tour to Great Keppel Island, plus photography and reviews of other landmarks around Emu Park, Zilzie Bay, Rosslyn Bay and Yeppoon.  The Capricorn Coast is a fabulous spot with beaches and islands equal to anywhere in Australia. 

Unfortunately we had a few issues which soured the whole experience.

Making our bookings online, we selected the option of room, plus breakfast and evening meals. As a Rydges Preferred Guest member, all our documentation was ready at check in, but there were no vouchers for meals. Upon querying this, the young man at reception said that it wasn’t possible to give meals with the booking, as night meals were mainly A La Carte, so we would be billed separately for meals. Then he gave us vouchers for the Seafood Buffet that night, saying Saturday nights were an exception, which was a little confusing yet understandable.

We decided that as we would be out early most mornings and back late each evening, perhaps not being tied to meals would be good for us, so would get meals outside the resort. No problems…. yet!!

Our room was nicely presented, clean and comfortable, yet could not be termed as luxurious. Perhaps tired would be a fair description. Good views from the balcony over the beach and Great Keppel Island. We took a walk around the resort and were very impressed by the pool and many activities, including horse riding, water sports and various beach activities. Of course the 2 championship golf courses are a major attraction and the real centrepiece of the resort.

Getting ready for dinner, clothes needed to be pressed, but there was no iron in the room. A phone call to reception brought us an iron with just a 10 minute wait. The seafood buffet was fabulous, everything was delicious.

We awoke early Sunday morning to the best sunrise you can imagine, went to have a coffee on the balcony to watch the fabulous color show, but alas, there was no electric jug to boil the water. Another phone call to reception but was told that no house staff was available to bring an electric jug to the room until after 7am. A man without coffee in the morning isn’t a happy man.

These 2 simple items, an iron and an electric jug, should be supplied. There is no excuse for them not being in a room which is deemed ready for customers. Cheap $50 a night motels in Dubbo can get this right.   

But the pain continued…

The day before departure, my partner checked the billing account via the television service in the room. Yep, we had been billed for breakfasts and dinners, just as we had booked via the internet. Down to reception we go and after a short time, got the billing sorted out.

Next morning at check out, we had a long wait while the person in front of us sorted his bill out. Yes, he was overcharged by around $500.00.  

The Capricornia Resort is a nice place to relax, play some golf or enjoy one of the largest resort pools in Australia.

Rydges Capricornia Resort isn’t a great place for service.

As frequent guests at Rydges Hotels around Australia, we were very disappointed and would stay elsewhere when next in Yeppoon.  

(This review of Rydges Capricornia Resort Yeppoon was written by T Puntti & J Hodgkin. It is an accurate, first hand account, of a 4 day stop over at Rydges Capricornia Resort from May 16 to May 19, 2009.)     



{ 1 comment }

Rory July 23, 2010 at 5:23 pm

It’s great that you’ve done a review of the place. Thanks for the information.

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